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Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Oracle Solutions eXpo Virtual Seminar by Oracle Corporation
October 05, 2009 - (Free Research) Join Oracle and our Partners at Oracle Solutions eXpo Online, a FREE virtual conference, on Thursday, December 10, 2009 for IT experts and business decision makers.
PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances by PistolStar, Inc.
August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
Information Security Magazine - September 2009: Readers’ Choice Awards by Information Security Magazine
September 15, 2009 - (Free Research) This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft
September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM by Microsoft
September 09, 2009 - (Free Research) This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.
Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft
September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft
August 25, 2009 - (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft
April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
Microsoft Dynamics CRM - Sports Organizations by Microsoft
July 30, 2009 - (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
A Guide to the Value of Reliable Data in Retail Banking by DataFlux Corporation
November 02, 2009 - (Free Research) Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
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