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How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations by Microsoft April 14, 2008 - (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Empowerment as a Growth Strategy by Oracle Corporation September 2007 - (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Six Secrets to 24x7 Exchange Availability by Marathon Technologies September 2009 - (Free Research) The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy by Esker Inc. July 2009 - (Free Research) This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Driving Operations through Better, Faster Decision Making by SAP AG October 2009 - (Free Research) Software can't tell you how to beat the competition, but it can determine which products and services have the greatest profit margin, who are the most productive employees, or how many pairs of socks customers buy when they purchase particular styles of shoes. Having accurate, timely data takes the guesswork out of the decision-making process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proven Strategies for Successfully Deploying An Electronic Health Records Solution by Kofax, Inc. September 2009 - (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Email Archiving: Planning, Policies and Product Selection - Chapter 3 by SearchExchange September 2009 - (Free Research) It's critical to identify the key features when selecting an email-archiving system for risk reduction. The most important part of the process is defining the company's email-retention goals and policies. This chapter will discuss several tips for choosing the proper email-archiving product features for your organization. (EBOOK) VIEW ABSTRACT | GO TO

Deploying Citrix XenDesktop with Wyse Viance: Thin Clients for the Knowledge Worker by Citrix August 2009 - (Free Research) Desktop virtualization brings many benefits that enable the centralization of entire personalized end-user desktop operating environments so that they can be efficiently accessed, managed, and protected from a central location. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG report, Iron Mountain Simplifies the New E-mail Archive Decision by Iron Mountain Digital July 2009 - (Free Research) Organizations that have yet to implement an e-mail archiving solution have a new decision: use an on-premises or cloud-based (sometimes referred to as Software as a Service or SaaS) solution? The latter is more viable when the archive service is delivered by a reputable, well-established provider such as Iron Mountain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Continuous Data Protection for Files by Cisco Systems, Inc. March 2009 - (Free Research) Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migrating Users from Physical Workstations to XenDesktop by Citrix October 2009 - (Free Research) This document provides recommendations and best practices for moving a user’s data from their physical corporate workstations into the virtual Citrix XenDesktop environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions by Global Knowledge September 2009 - (Free Research) Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email Archiving: Mitigate Risk - Managing Compliance, eDiscovery, and Records Requests by Mirapoint Software, Inc. September 2009 - (Free Research) Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SPSS Text Analysis for Surveys™ 3.0 - Specifications by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program. (BROCHURE) VIEW ABSTRACT | GO TO

Preparing for the Web 2.0 World: How Enterprises Need to Think About Emerging Social Technologies by Sun Microsystems, Inc. April 2009 - (Free Research) IDC expects that the significant adoption of Enterprise 2.0 technologies in the enterprise will have a dramatic impact on how organizations capture, discuss, distribute, and protect their information. If companies are not already planning for this change, they will find themselves increasingly exposed and vulnerable. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Regaining Control of the Corporate Network to Ensure Business Processes by Blue Coat April 2009 - (Free Research) Blue Coat Systems CEO Brian NeSmith discusses how the ADN brings together Application Performance Monitoring, WAN Optimization and Secure Web Gateway technologies to deliver the visibility, acceleration, and security that enables enterprises to align network resources with business goals. (VIDEO) VIEW ABSTRACT | GO TO

IDC Technology Spotlight: Everyone's a Genius: SaaS-Delivered Business Intelligence Tools Put Decision Making in the Hands of Decision Makers by SAP BusinessObjects April 2009 - (Free Research) Inexpensive, easy-to-deploy SaaS BI can help companies put easy-to-use data mining and reporting tools for smart decision making into the hands of more employees and uncover the real “geniuses” of decision making hidden in every department. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

Oracle Hyperion Workforce Planning by Oracle Corporation December 2008 - (Free Research) In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks by Vision Solutions January 2007 - (Free Research) The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Good Information is Hard to Find: Guidelines for Managers Considering Open Source Enterprise Search by Lucid Imagination April 2009 - (Free Research) Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Records Management is important by Hewlett-Packard Company March 2009 - (Free Research) Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Email Archiving: Cut Costs, Improve Productivity, and Mitigate Risk by Mirapoint Software, Inc. September 2009 - (Free Research) Mirapoint's RazorSafe™ email archiving appliance addresses e-discovery, email server management, end-user productivity, business mining, and compliance/audit challenges in an all-in-one solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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