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Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances by PistolStar, Inc.
August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Information Security Magazine - September 2009: Readers’ Choice Awards by Information Security Magazine
September 15, 2009 - (Free Research) This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
Unified Messaging and Unified Communications by Global Knowledge
February 10, 2009 - (Free Research) This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.
Empowerment as a Growth Strategy by Oracle Corporation
September 2007 - (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
IBM Eye: Security Detective for Hire by PowerTech
September 2009 - (Free Research) This article will give step-by-step overview of how to deal with some of the most pervasive security threats currently facing IBM Power Systems. It'll help organizations that are struggling to get started with security and act as a 'wake-up call' for those who think that “powering the server on” is all the security they need.
VUE Software: Enterprise Incentive Management by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
Oracle Solutions eXpo Virtual Seminar by Oracle Corporation
October 2009 - (Free Research) Join Oracle and our Partners at Oracle Solutions eXpo Online, a FREE virtual conference, on Thursday, December 10, 2009 for IT experts and business decision makers.
Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company
October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
eBook: Best Practices for DB2 on z/OS Performance by BMC Software, Inc
April 2009 - (Free Research) This book contains general information about improving performance for DB2 on
z/OS and specific information about how BMC products help improve performance.
Overview of Windows Search Technologies by Global Knowledge
February 2009 - (Free Research) This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools.
6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC
February 2009 - (Free Research) Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
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